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Refund Policy

At Hellari, customer satisfaction is our priority. We want you to love every piece you receive. If you are not completely satisfied with your purchase, we offer a straightforward refund and return process according to the guidelines below.
 

Returns & Eligibility

We accept returns within 30 days of delivery if the item meets the following conditions:

  • The item is unused, unworn, and in its original condition

  • All original tags, packaging, and accessories are included

  • The item is free from damage, stains, alterations, or signs of wear

Items that do not meet these requirements may not be eligible for a refund.
 

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Jewelry and accessories

  • Final sale items

  • Gift cards

  • Personalized or customized products

  • Items marked as non-returnable
     

Return Process

To request a return, please contact our customer support team with:

  • Order number

  • Customer name

  • Reason for return

  • Photos of the item (if applicable)

Once your return request is approved, we will provide instructions on how to return your item.

Please do not send items back without prior approval.
 

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Processing times may vary depending on your payment provider

  • Shipping fees are generally non-refundable unless the item received was incorrect, damaged, or defective
     

Exchanges

We offer exchanges for eligible items, subject to product availability.

If you need a different size, color, or replacement item, please contact us within 30 days of delivery.
 

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Photos of the item

  • Description of the issue

We will review your request and provide a suitable resolution.
 

Order Cancellation

Orders may only be canceled within a limited time after purchase and before they are processed for shipment.

Once an order has been shipped, cancellation requests cannot be accepted. Customers may request a return after receiving the item according to our return policy.

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