Shipping Policy

At Hellari, we aim to provide a seamless shopping experience from checkout to delivery. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are carefully inspected, packed, and prepared before shipment. Processing times may vary during holidays, product launches, or promotional periods.

Delivery Times

Estimated delivery times after your order has been shipped:

Standard Shipping: 7–14 business days
Express Shipping: 3–7 business days (where available)

Delivery times may vary depending on your location, shipping provider, customs processing, and unforeseen delays.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (when available).

Please allow 24–72 hours for tracking information to update after shipment.

Shipping Fees

Shipping costs are calculated at checkout based on:

Delivery destination
Shipping method selected
Package size and weight

Any applicable shipping fees will be displayed before completing your purchase.

Customs, Duties & Taxes

For international orders, additional customs fees, duties, or taxes may be applied by your local authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.

Order Changes & Address Accuracy

Please review your shipping details carefully before completing your purchase.

Hellari is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping information.

If you need to update your shipping information, please contact us as soon as possible after placing your order.

Delayed or Lost Packages

While we work with trusted shipping partners, delays may occasionally occur due to circumstances outside our control, including:

Carrier delays
Weather conditions
Customs inspections
Incorrect address information

If your order has not arrived within the expected delivery timeframe, please contact our support team for assistance.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

Order number
Photos of the damaged item
Description of the issue

Our team will review your request and provide appropriate assistance.